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Moving retail IoT strategies from concept to reality to drive sales, engagement, efficiency and competitive advantage


Ben Farrell MBE
Head of Central Operations and Transport
John Lewis

Ben Farrell joined the John Lewis Partnership in 2011 as Group Head of Operational Risk Management, embarking on a career in retail having spent over twenty years in the British Army following University.

His career in the Army began at the end of the Cold War in Berlin and he subsequently held appointments across the spectrum of strategic, operational and tactical activity. He left the Army in 2011 as a Colonel from a strategic planning role in the Army’s HQ. Prior to that appointment, he commanded his Regiment (the Irish Guards) and led them in Afghanistan and Kenya having previously commanded soldiers during the invasion of Iraq, in Kosovo, Macedonia, Bosnia and Northern Ireland. He worked in the Ministry of Defence for a number of years in various strategy roles and led the operational team responsible for the day to day running of the British military operation in Iraq for two and a half years from a dingy bunker in North London. He has a Masters degree in Military Technology from Cranfield University and was appointed as a Member of the Order of the British Empire in 1999 following operational service in Kosovo.

In his role as Head of Operational Risk Management he was responsible for developing the John Lewis’ Partnerships resilience and awareness of future risks to successful trading. In February 2014 he took up his current role as Head of Central Operations and Transport for John Lewis. He has a wide and varied array of responsibilities across John Lewis’ daily and future operations and loves the fast pace and challenges of the job!